Frequently Asked Questions
What payment methods do you accept?
We accept online bank payments. You can also request an invoice if you prefer to pay by bank transfer.
How do you deliver orders?
Orders of up to 12 units are delivered via DPD parcel lockers. Orders of more than 12 units are delivered by courier to your doorstep.
How does courier delivery work?
After payment, our operator will contact you shortly via the phone number provided (SMS or call) to arrange the delivery date and time.
How fast is delivery?
Delivery takes 2-5 business days.
What if I made a mistake in my order form?
If you notice a mistake, please contact us immediately via Business WhatsApp or email [email protected].
How can I contact you if I have questions?
What are your customer support hours?
Customer support is available every business day from 10:00 to 19:00.
What should I do if the product is defective?
If the product is defective, please contact us via Business WhatsApp, Instagram page, or email [email protected].
How can I become your partner/dealer?
For partnership or dealership inquiries, please contact us via Business WhatsApp, Instagram page, or email [email protected].
Do you ship products to other countries?
Yes, we ship our products to other countries. Regarding these issues please contact us via Business WhatsApp, Instagram page, or email [email protected].